Technolink Blog

Understanding Unified Communications (UC) and How It Can Benefit Your Business

June 13th, 2019 by admin

Finger touching phone

Unified Communications (UC) is a phone system that can do more than perform basic phone calls and potentially make your business more efficient and productive. UC is simply a phone system that includes other forms of communication and enterprise software and applications that is accessed from a UC platform and delivered via the cloud. These features consist of web collaboration, instant messaging, email, mobile text, speech recognition, translation software, and more. Typically hosted phone and cloud PBX systems include some form of UC platform on their phones and is what sets cloud-based phones apart from their traditional and on-premises counterparts.

The benefits of unified communications or unified communications as a service (UCaaS) has proven results for businesses of all sizes; this includes cost-effectiveness, growth, innovation, and operational productivity, just to name a few. Some of the significant advantages of unified communications are:

  • No heavy hardware or extra staffing. Unlike on-premises and traditional phone systems, hosted cloud phones don’t require that type of heavy equipment or servers. There is also no need to hire extra IT staff to manage hardware servers and networks, saving you in significant costs. Also, upgrades and updates are all done directly through the system.
  • The ability to work anywhere. UC phone systems allow you to take your business on the road with the mobility and flexibility that the phones offer. You can take your phones when you are away from the office; and as long as you have broadband internet, you can work just like you would in the office.
  • Better Security. Don’t allow your systems to keep you up at night. With our UC systems, you only have to deal with one provider, and the additional security protection that comes with your data being hosted in the cloud will give you peace of mind knowing that your business data is monitored 24/7 and remains safe.
  • Improved customer and client interactions. Features included in UC like automated attendants, enhanced call routing, chat, and conferencing enhance overall interactions with callers. One call resolution improves due to callers being taken to the correct person or department, and agents can quickly speak with other agents with instant messaging.
  • Fits the new generation of employees. Modern workplace environments are allowing more and more flexibility for a better work-life balance and a more improved company culture. Also, offering employees to bring their own device, allows your team to be more comfortable working on their own personal and preferable devices.
  • Your business can run all the time, with 24/7 access for remote workers. You can have teams in different regions and areas of the world with UC. Remote workers have the ability to work after-hours, when local offices are closed, to increase business productivity.

The improvements that unified communications has made in the business world have been tremendous. It is a solution that is accessible to any type of business, from small business owners to corporations and enterprises. At Technolink of the Rockies, we offer a phone solution that will fit you with the features you need. You can customize a solution that will help your business, and if there is software that is no longer beneficial for your operations, you can remove it at no extra cost. Unified communication is bringing innovation to the world of telecommunications.

Posted in: Solutions,

Recent Article

Understanding Unified Communications (UC) and How It Can Benefit Your Business

June 13th, 2019 by admin

Finger touching phone

Unified Communications (UC) is a phone system that can do more than perform basic phone calls and potentially make your business more efficient and productive. UC is simply a phone system that includes other forms of communication and enterprise software and applications that is accessed from a UC platform and delivered via the cloud. These features consist of web collaboration, instant messaging, email, mobile text, speech recognition, translation software, and more. Typically hosted phone and cloud PBX systems include some form of UC platform on their phones and is what sets cloud-based phones apart from their traditional and on-premises counterparts.

The benefits of unified communications or unified communications as a service (UCaaS) has proven results for businesses of all sizes; this includes cost-effectiveness, growth, innovation, and operational productivity, just to name a few. Some of the significant advantages of unified communications are:

  • No heavy hardware or extra staffing. Unlike on-premises and traditional phone systems, hosted cloud phones don’t require that type of heavy equipment or servers. There is also no need to hire extra IT staff to manage hardware servers and networks, saving you in significant costs. Also, upgrades and updates are all done directly through the system.
  • The ability to work anywhere. UC phone systems allow you to take your business on the road with the mobility and flexibility that the phones offer. You can take your phones when you are away from the office; and as long as you have broadband internet, you can work just like you would in the office.
  • Better Security. Don’t allow your systems to keep you up at night. With our UC systems, you only have to deal with one provider, and the additional security protection that comes with your data being hosted in the cloud will give you peace of mind knowing that your business data is monitored 24/7 and remains safe.
  • Improved customer and client interactions. Features included in UC like automated attendants, enhanced call routing, chat, and conferencing enhance overall interactions with callers. One call resolution improves due to callers being taken to the correct person or department, and agents can quickly speak with other agents with instant messaging.
  • Fits the new generation of employees. Modern workplace environments are allowing more and more flexibility for a better work-life balance and a more improved company culture. Also, offering employees to bring their own device, allows your team to be more comfortable working on their own personal and preferable devices.
  • Your business can run all the time, with 24/7 access for remote workers. You can have teams in different regions and areas of the world with UC. Remote workers have the ability to work after-hours, when local offices are closed, to increase business productivity.

The improvements that unified communications has made in the business world have been tremendous. It is a solution that is accessible to any type of business, from small business owners to corporations and enterprises. At Technolink of the Rockies, we offer a phone solution that will fit you with the features you need. You can customize a solution that will help your business, and if there is software that is no longer beneficial for your operations, you can remove it at no extra cost. Unified communication is bringing innovation to the world of telecommunications.

Posted in: Solutions,

Testimonials

customer testimonials
" Technolink,

I just want to thank you and your team for getting our voicemail module replaced so quickly. The new voicemail module was indeed installed, programmed, tested, and working within a day. WOW!!

I have been sharing this experience with my service team as an example of the type of service that we should be delivering to create WOW experiences for our clients. Thanks for inspiring us to be better!

You guys are awesome!

That's why we choose you to support our phone system! "

- Jordan Jackson, President - Security Central, Inc. – Centennial
" Technolink has been a great partner for our company. Service requests are handled in a timely manner, and the staff is quite responsive. We had a request to streamline dial strokes for International calling, and within 2 days a solution was identified and successfully tested. We would recommend Technolink to any company in need of a phone vendor. It has been a great experience working with their team. "

- Brittany Joyce, Office Manager/Assistant Property Manager - Fitzsimmons Redevelopment Authority – Aurora
" Working with Technolink of the Rockies for the past five years, I've come to rely on the service I receive from Travis Bitzer, Jeff O'Neill and the rest of the Technolink team. They are very customer service focused; going above and beyond to help with any problem that arises. We have offices throughout the country that were setup with different phone providers.

We asked Technolink to help us come up with a solution that would integrate all of our offices. Like many companies, our phone system is an integral communication tool. We needed something that was dependable. Jeff and Travis listened to all of our needs, asked questions to gain better understanding of concerns and offered a solution that has worked out beautifully.

Other companies that I have worked with tend to only be interested in selling a product to us. Technolink of the Rockies looks to meet our needs and become a valuable asset for us. "

- Danielle Reida - SAFEbuilt – Multi-site (in and out of state) - Loveland

This is what one of our customers had to say about Technolink of the Rockies:

  • "Kind courteous staff.
  • Prompt and helpful with attention to detail.
  • Quick turnaround time with complete resolution to all issues.
  • Great problem solver.
  • Always ready with new plans to help with our Business Internet and Phone Strategy."

- Jan T. Wolff - Accountant - ProCorp Images, Inc. – Englewood
" Three words that describes Technolink of the Rockies to us:
  • Quick - phenomenal response time
  • Knowledgeable Staff - any time I have had to call, the technicians always knows what I am talking about and how to fix it.
  • Caring - I feel that when I talk to my tech, he is genuinely concerned that the issue was resolved and how it impacted us - just making sure we can do business as usual. I am so thankful for him!"

- Kaycee Gregorich - Operations Manager - Dermatology Associates of Colorado – Aurora
" Technology is a standard part of our lives now, but not all of us have the knowledge or patience when it comes to certain services that are mission critical to our business success.  I'm so pleased to work with Technolink of the Rockies and have them deal with the problems and issues that occur!  They are responsive, understanding and so helpful keeping our business focused on patient care while they plug away behind the scenes doing what they do best.

I recommend them without hesitation to anyone wanting to work with a solid business partner! "

- Jana Schweers - Aurora Practice Manager - Advanced Dermatology Skin Cancer & Laser Surgery Center, P.C. – Multi-site – Aurora
" I have worked with Technolink (Teleco of the Rockies) for over 20 years at various locations.  Each time they have installed a system it has been nothing but professional.

It is wonderful that you can let this group of professionals know what you need in a phone system and that they handle everything from making sure it is connected to the local phone service to installation. With our latest phone system their team coordinated with all involved parties: carrier, IT services, building management. Old system OUT - new system IN; it was that simple.  The hardest part was figuring out what options you really needed.

Customer satisfaction is their number one goal and they met it. "

- Sue Hayes - Interim Practice Manager - Colorado Orthopedic Consultants – Multi-site – Englewood
" They are a knowledgeable staff and have adequate resources to accomplish all tasks. I consider them a valuable resource and like the relationship we have built over several years. "

- Sonsio Inc. – Arvada
" Technolink of the Rockies' has an Excellent team."

- Montgomery, Little & Soran, P.C. – Greenwood Village
" I love that the platform is based on unified messaging principles. At Technolink of the Rockies - the people care! "

- IT Operations - Energy Acuity – Denver
" Felsburg Holt & Ullevig has been using Teleco [Technolink] of the Rockies over 25 years. They have helped us keep up with the ever changing world of communications ever since. The services provided have been a great resource for us over the years. Technolink of the Rockies has always responded promptly and with great professionalism and competence helping us keep our phone system running and evolving with optimum results. "

- Felsburg Holt & Ullevig – Multi-site (CO, NE) – Centennial
" Everyone is excited and positive and frankly that is because of the way we have been treated and supported by your entire staff."

- Beacon Communications – Englewood

What other customers are saying...