Industry Articles and News from Technolink of the Rockies

Why are Contact Centers Beneficial for Businesses?

May 4th, 2024 by admin

Help Desk Agent

A contact center is a centralized operation that handles customer interactions across various communication channels, such as phone, email, chat, and social media. It serves as the frontline for businesses, providing a seamless and efficient...

Read Full Story »

Posted in: Solutions

Driving Small to Mid-Sized Businesses' Profitability and Performance with the Latest in Integrated Contact Center Technology

June 27th, 2023 by admin

Contact Center Profitability

Leading Managed Technology Services Provider Enhances Productivity and Customer Service for Local Organizations ENGLEWOOD, CO - Technolink of the Rockies a leading...

Read Full Story »

Posted in: Press Releases

All You Need to Know about Help Desk Solutions for Your Organization

October 21st, 2022 by admin

Help desk employees working while using a laptop and headsets

Help desk solutions are important for any organization that relies on technology to function. A help desk can provide a single point of contact for users who need help with their technology, and it can also manage and track support requests. Help desk...

Read Full Story »

Posted in: Services, Solutions

Give Your Customers the Best Experience with Help Desk IT Support

April 18th, 2022 by admin

Technology and the internet have newer revolutionary products and innovations with each passing day. However, while a significant chunk of the population understands and can quickly grasp them, many non-techy people actually struggle to...

Read Full Story »

Posted in: Services

IT Help Desk Guide 101

February 16th, 2022 by admin

A help desk employee smiling at the camera with 3 more employees in the background

As a small business owner in pursuit of growth, one area where you could use help and save your resources while strengthening your customer base is IT. That's right, by outsourcing IT help desk service, you can easily power your business to success....

Read Full Story »

Posted in: Services, Solutions