Contact Center
A call center is typically operated by a company to administer incoming customer support, sales or information inquiries from consumers. Outgoing calls for telemarketing, clientele, etc. are also made using the contact center solution. Whether your organization is just launching a contact center, or it is already an integral part of your business operations, Technolink of the Rockies can design a solution to meet your needs and create a UC platform to integrate with your business processes.
Call Center applications provide a range of features to satisfy the needs of all sizes of organizations, from basic call centers to sophisticated distributed multimedia contact center requirements.
Contact center solutions have the capability to handle voice interactions, web interactions, email interactions and fax (as email) interactions. Advanced solutions are also available for customers. Advanced routing and multiple service options allow customization of the caller experience and provide the tools to correctly deliver calls to the proper agents. Technolink of the Rockies can design a solution that will meet your growing business needs.