Industry Articles and News from Technolink of the Rockies

What Is a Contact Center and How Does It Help?

January 16th, 2024 by admin

People answering their desk phones

A Contact Center plays a pivotal role in connecting organizations with customers. It serves as a centralized hub where various communication channels converge, enabling businesses to interact with customers efficiently. In this blog, we will...

Read Full Story »

Posted in: Services

How Does a Contact Center Improve Customer Service

September 1st, 2023 by admin

A call center with employees answering their work phones

Tucked away behind the screens, a pulse beats steadily, syncing with the heartbeats of countless customers seeking resolutions, guidance, or simply a chat. That pulse? The life force of a contact center. Yet, what about these contact centers...

Read Full Story »

Posted in: Services

Thermal Surveillance Cameras Keeps Employees and Customers Protected

August 19th, 2020 by admin

A surveillance camera on a blue background with a man's finger pointing at the camera

The COVID-19 pandemic is forcing businesses and people to change their behaviors and practices. Companies that could move their employees to remote locations have done so. Still, the businesses that rely on customer patronage need solutions to...

Read Full Story »

Posted in: Services, Solutions

A Phone System that Maximizes Your Control

July 12th, 2016 by admin

Hand and Screen

You’ve realized that your current phone system is no longer working for your growing business. So you do what any savvy business person does – you research your options. And you quickly comprehend that what you need is a phone system that will minimize...

Read Full Story »

Posted in: Products, Solutions