September 1st, 2023 by admin
Tucked away behind the screens, a pulse beats steadily, syncing with the heartbeats of countless customers seeking resolutions, guidance, or simply a chat. That pulse? The life force of a contact center.
Yet, what about these contact centers...
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Tags: business communications, customer care, Customer service
Posted in: Services
August 19th, 2020 by admin
The COVID-19 pandemic is forcing businesses and people to change their behaviors and practices. Companies that could move their employees to remote locations have done so. Still, the businesses that rely on customer patronage need solutions to...
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Tags: body temperature, business safety, business solution, business tools, cloud solutions, cloud, COVID-19, customer care, customer experience, Customer service, equipment, HD camera, HD resolution, Solutions, technology, thermal cameras, video surveillance
Posted in: Services, Solutions
July 12th, 2016 by admin
You’ve realized that your current phone system is no longer working for your growing business. So you do what any savvy business person does – you research your options. And you quickly comprehend that what you need is a phone system that will minimize...
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Tags: business tools, control, customer care, customer experience, efficiency, flexibility, phone system administration, phone system cost, ShoreTel Connect ONSITE
Posted in: Products, Solutions