Industry Articles and News from Technolink of the Rockies

Revolutionizing Customer Experiences with Contact Center Solutions

November 1st, 2024 by admin

Women with headphones working

As businesses strive to provide exceptional customer experiences, the contact center has become a critical component in achieving this goal. At Technolink of the Rockies, we understand the importance of delivering seamless and efficient communication...

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Posted in: Services

The Importance of Comprehensive Data Backup

August 16th, 2024 by admin

Man working on server backup

In today's digital age, data is the lifeblood of most businesses. From customer records and financial information to proprietary research and operational systems, the data companies rely on is invaluable. Yet many organizations remain surprisingly...

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Posted in: Services

Server Management: The Key to Reducing Downtime, Increasing Profitability, and Making Your Technology Work for You

June 18th, 2024 by admin

Engineer working in network server room

Businesses rely heavily on technology to operate efficiently and stay competitive. At the heart of any organization's IT infrastructure lies its servers, which are responsible for storing and processing data, hosting applications, and facilitating communication....

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Posted in: Services

Revolutionizing Communication: Understanding VoIP and Its Benefits

May 20th, 2024 by admin

A woman wearing a headset and smiling

In the ever-evolving landscape of communication technology, Voice over Internet Protocol (VoIP) has emerged as a game-changer. VoIP is a method of transmitting voice communications over the internet or any other IP-based network, revolutionizing the...

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Posted in: Services

Why Your Business Should Invest in a Surveillance Camera System

April 17th, 2024 by admin

A surveillance camera in a lobby or break area

From protecting physical assets to ensuring the safety of employees and customers, businesses face multiple security challenges that demand proactive measures and effective solutions. One such solution that has become indispensable in modern security...

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Posted in: Services

Reduce Downtime with Proactive Managed IT Services

April 5th, 2024 by admin

A person with a tablet

Many businesses opt for managed IT services due to their cost efficiency. Rather than hiring and maintaining an in-house IT team, which can be expensive due to salaries, employee benefits, and training costs, businesses can outsource their IT needs...

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Posted in: Services

What Are the Benefits of Structured Cabling Systems?

March 18th, 2024 by admin

A hand grabbing a cable

Data flows like lifeblood through organizations, and having a reliable and efficient network infrastructure is crucial. At the heart of this infrastructure lies structured cabling systems, the unsung heroes that ensure seamless connectivity and optimal...

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Posted in: Services

Reduce Communication Costs with Video-Conferencing-as-a-Service

March 4th, 2024 by admin

A person on a video conference with coworkers

Today's fast-paced business landscape demands effective communication for success. However, traditional methods of communication, such as in-person meetings and phone calls, can be costly and time-consuming. Enter Video-Conferencing-as-a-Service...

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Posted in: Services

Improve Operational Redundancy with Data Backup Services

February 15th, 2024 by admin

Multiple devices connected to a cloud backup service

The digital landscape is rapidly evolving, and businesses are more reliant on data than ever before. From customer information to critical business processes, data serves as the backbone of operations. However, with this increased dependence...

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Posted in: Services

What Is a Contact Center and How Does It Help?

January 16th, 2024 by admin

People answering their desk phones

A Contact Center plays a pivotal role in connecting organizations with customers. It serves as a centralized hub where various communication channels converge, enabling businesses to interact with customers efficiently. In this blog, we will...

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Posted in: Services

How Does a Contact Center Improve Customer Service

September 1st, 2023 by admin

A call center with employees answering their work phones

Tucked away behind the screens, a pulse beats steadily, syncing with the heartbeats of countless customers seeking resolutions, guidance, or simply a chat. That pulse? The life force of a contact center. Yet, what about these contact centers...

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Posted in: Services

The Benefits of Video-Conferencing As a Service

July 1st, 2023 by admin

A room of people displaying Video-Conferencing as a Service

In today's fast-paced business landscape, harnessing the benefits of advanced communication technology is essential for staying ahead. Video-Conferencing as a Service (VCaaS) has emerged as a game-changer, offering various advantages that drive success...

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Posted in: Services

The Benefits of Data Backup Services

May 10th, 2023 by admin

Laptops connected to a blue cloud. Data Backup concept.

Data backup services are a vital part of any business's IT and data management strategy. With the increased reliance on digital information, it is important to have an effective system in place for backing up critical data so that it can be recovered...

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Posted in: Services

How Video Conferencing Rooms Benefit Businesses

April 7th, 2023 by admin

Business people holding a video conference with colleagues while in a video conferencing room

Video conferencing rooms are dedicated spaces for meetings conducted over the internet. Video conferencing technology allows people to communicate and collaborate in real-time as if they were in the same room. Video conferencing rooms are typically...

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Posted in: IT, Products, Services, Solutions

The Benefits of IT Management Services

January 9th, 2023 by admin

Business people looking at a whiteboard with various charts on it

IT management services are a type of service provided by IT professionals to help organizations manage and improve their technology infrastructure. These services can include network management, server setup and maintenance, data storage, cloud computing...

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Posted in: IT, Services, Solutions

Here's What You Should Know About the Benefits of Structured Cabling

November 28th, 2022 by admin

A network server room with structured cabling

Most businesses today are aware of the importance of having a good quality, reliable and well-organized network infrastructure. This is especially true for companies that rely heavily on technology to do business. A good network infrastructure can save...

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Posted in: Products, Services, Solutions

All You Need to Know about Help Desk Solutions for Your Organization

October 21st, 2022 by admin

Help desk employees working while using a laptop and headsets

Help desk solutions are important for any organization that relies on technology to function. A help desk can provide a single point of contact for users who need help with their technology, and it can also manage and track support requests. Help desk...

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Posted in: Services, Solutions

The 6 Advantages of Data Backup and Recovery

October 11th, 2022 by admin

A gold lock on a blue binary background

Organizations spend most of their time building their proprietary information and data. Often that information can hold the key to providing them with a competitive edge in the market. Disasters or threats that cause data loss can result in lost revenue,...

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Posted in: Services

Business Phone System - an Important Aspect for Any Running Business

September 7th, 2022 by admin

Two people talking by using 2 cups and a string

Communication is one of the most important aspects of running a business. This particular aspect is essential whether you are running a multi-national organization or just a small-scale company with few employees. If communication between employees...

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Posted in: Products, Services

Technolink - The Solution to All Your IT Management Problems

August 1st, 2022 by admin

A group of silhouettes standing on a circular reflective graphic with an orange globe floating above them.

While smooth functioning and efficient working keep a company going, do you know which factor ensures that the two run smoothly? Well, the answer is proper management. Any company with a properly maintained system and way of working rarely faces any...

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Posted in: Services, Solutions

Give Your Customers the Best Experience with Help Desk IT Support

April 18th, 2022 by admin

Technology and the internet have newer revolutionary products and innovations with each passing day. However, while a significant chunk of the population understands and can quickly grasp them, many non-techy people actually struggle to...

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Posted in: Services

IT Help Desk Guide 101

February 16th, 2022 by admin

A help desk employee smiling at the camera with 3 more employees in the background

As a small business owner in pursuit of growth, one area where you could use help and save your resources while strengthening your customer base is IT. That's right, by outsourcing IT help desk service, you can easily power your business to success....

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Posted in: Services, Solutions

Does Your Business Need Video Surveillance System?

February 4th, 2022 by admin

Close up shot of a surveillance camera

Even when you have proper staffing and security in place, are you sure your business is still as well-protected as it should be? As a business owner, you need to be 100 percent confident that your investment is safe and secure against all types of losses...

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Posted in: Products, Services

Attackers Have Successfully Hit the Nation's Largest Corporations - Their Onslaught on SMBs Will be Worse - Are You Prepared?

August 4th, 2021 by admin

A shield deflecting red skulls, cybersecurity concept

Leading Managed Technology Services Provider Shares How SMBs Can Protect Themselves from Cyberattacks and Ransomware Threats ENGLEWOOD, CO - Technolink of the Rockies, a leading managed technology services provider (MTSP), recently shared that...

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Posted in: Press Releases, Cyber Security, Services

Helping Businesses Shift from Survival Mode to Strategic Growth

March 16th, 2021 by admin

People shaking hands

Leading Managed Technology Services Provider Presents Workplace Interaction Strategies for Small to Mid-Sized Businesses ENGLEWOOD, CO - Technolink of the Rockies a leading managed technology services provider (MTSP), announced today that the...

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Posted in: Press Releases, Services, Solutions

Keep Your Workplace Protected with Temperature Scanners

March 10th, 2021 by admin

A women being scanned by a temperature scanner tablet

Businesses everywhere continue to re-open as things slowly begin to return to normal. However, that does not mean the danger has gone away completely. There is still a risk of someone coming in and infecting your workplace, leading to you having...

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Posted in: Products, Services

Leveraging Clearfly for Mission Critical Communications

February 21st, 2021 by admin

Server cabling

Leading Managed Technology Services Utilizes Clearfly to Keep Key Facilities and Businesses Connected During COVID-19 ENGLEWOOD, CO - Technolink of the Rockies, a leading managed technology services provider (MTSP), announced today that the company...

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Posted in: Press Releases, Services

Protecting SMBs from Exponential Growth in Cybercrime

January 8th, 2021 by admin

Futuristic image with human eye with blue iris and matrix texture surveillance

ENGLEWOOD, CO – Technolink of the Rockies, a leading managed technology services provider (MTSP), announced today that it is educating companies on the dramatic spike in cybercrime targeted towards small to mid-sized (SMB)...

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Posted in: Press Releases, Cyber Security, Services

Thermal Surveillance Cameras Keeps Employees and Customers Protected

August 19th, 2020 by admin

A surveillance camera on a blue background with a man's finger pointing at the camera

The COVID-19 pandemic is forcing businesses and people to change their behaviors and practices. Companies that could move their employees to remote locations have done so. Still, the businesses that rely on customer patronage need solutions to...

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Posted in: Services, Solutions

Unified Communications Provides Benefits for Your Business

July 2nd, 2020 by admin

A man working at his computer while talking on the phone

How is your company ensuring quality communication and collaboration while your employees are working remotely? It can be challenging to switch to a remote model without all of the necessary tools in place. A solution that will benefit your business...

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Posted in: Cloud, Services, Solutions

The Cloud Enables a Remote Workforce

May 19th, 2020 by admin

Man working at home using a laptop and headset

As the pandemic continues to impact American lives, businesses are forced to adapt to the changing landscape. In order for companies to remain operational, they need to transition to a remote workforce. Companies can utilize the features offered by...

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Posted in: Services, Solutions

Video Conferencing Enables More Efficient Communications

April 30th, 2020 by admin

A woman video conferencing with a colleague on her smart phone

As businesses grow, the need for more efficient communication rises. Usually, all of the employees start in one centralized location, but that can change as more sites or offices are added. Additionally, remote or traveling employees will add to the...

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Posted in: Services, Solutions

Cloud Solutions Reduce Costs and Improve Efficiency for Businesses

February 20th, 2020 by admin

Businessman with a digital cloud hovering between his hands

The cloud is an emerging technology, and many companies are taking advantage of the benefits this technology provides. It removes many of the issues associated with premise-based communications such as hardware obsolescence and physical...

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Posted in: Cloud, Services, Solutions

IT Management Reduces Downtime and Increases Profitability

January 13th, 2020 by admin

Hand about to press IT button

At Technolink of the Rockies, we understand how critical your IT is to the success of your company. Managing your own IT can be time-consuming and costly, which is why we offer IT management solutions. Our IT management plan is a proactive solution...

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Posted in: Cyber Security, Services, Solutions

5 Ways to Improve Company Culture

September 29th, 2019 by admin

Corporate staff get together and smiling.

Modern businesses understand the importance of having a strong company culture. Cultivating a good corporate culture proves to be a solid solution to enhance workflow, productivity, and revenue, according to Duke University’s Fuqua School of Business...

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Posted in: Services, Community

How Interacting with Your Customers Without a Phone Can Improve Your Business

August 22nd, 2019 by admin

Man on laptop using a wired phone going through the screen

Improve customer interaction with the ability to have real-time communication via your web browser; Technolink of the Rockies is offering an enhanced interactive experience using WebRTC. Integrated with our our communication solutions, WebRTC will give...

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Posted in: Products, Services, Solutions

Video-as-a-Service (VaaS)

April 24th, 2019 by admin

video collaboration

Video conferencing and collaboration is something that all organizations, whether big or small utilize in order to speak with customers, clients, vendor, partners, employees and more but having a reliable and good quality system can cost a lot. Video-as-a-Service...

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Posted in: Services

5 Key Factors to Selecting a Cloud Voice Provider

April 13th, 2019 by admin

blue cloud hovering over hand

ENGLEWOOD, CO – March 2019 – Technolink of the Rockies, a leading managed technology services provider, announced today that the company has collected and documented the five telltale signs to look out for when selecting a cloud voice provider....

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Posted in: IT, Cloud, Services

Be Protected From The Unexpected With Our Business Continuity Solution

December 7th, 2018 by admin

business continuity protection

Disaster always strikes when you least expect it. Most of the time there is no warning before it happens, and its effects can be devastating. While you can never predict when disaster will strike, you can prepare for the inevitable by using our Business...

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Posted in: IT, Products, Services, Solutions

Data Security & HIPAA

March 8th, 2017 by admin

Doctor and patient sitting at a desk

After 30+ years of working in the industry, Technolink has learned to adjust to the times and keep up with changing policies. One that has brought our customers a lot of worry is HIPAA compliance. At first, there were confusions about what it meant...

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Posted in: Services