January 16th, 2024 by admin
A Contact Center plays a pivotal role in connecting organizations with customers. It serves as a centralized hub where various communication channels converge, enabling businesses to interact with customers efficiently.
In this blog, we will...
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Tags: customer care, customer experience, Customer service
Posted in: Services
August 18th, 2023 by admin
Leading Managed Technology
Services Provider (MTSP) Leverages
Unified Communications &
Integrated Contact Center to
Strengthen Customer Relationships
ENGLEWOOD, CO – Technolink of the Rockies, a
leading Managed Technology...
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Tags: customer experience, Customer satisfaction, Customer service, unified communications, Zultys
Posted in: Press Releases
March 18th, 2023 by admin
Leading MTSP Invited to Conference with Thought Leaders on Exceeding Customer Expectations
ENGLEWOOD, CO - Technolink of the Rockies, a leading managed technology services provider (MTSP) was invited to attend and share their expertise with top industry...
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Tags: business solution, customer experience, managed services, TAG convention, TAG, technology
Posted in: Press Releases
August 19th, 2020 by admin
The COVID-19 pandemic is forcing businesses and people to change their behaviors and practices. Companies that could move their employees to remote locations have done so. Still, the businesses that rely on customer patronage need solutions to...
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Tags: body temperature, business safety, business solution, business tools, cloud solutions, cloud, COVID-19, customer care, customer experience, Customer service, equipment, HD camera, HD resolution, Solutions, technology, thermal cameras, video surveillance
Posted in: Services, Solutions
August 22nd, 2019 by admin
Improve customer interaction with the ability to have real-time communication via your web browser; Technolink of the Rockies is offering an enhanced interactive experience using WebRTC. Integrated with our our communication solutions, WebRTC will give...
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Tags: business solution, business tools, cost savings, current technology, customer experience, customer focus, Customer satisfaction, easy-to- manage phone system, efficiency, employee productivity, equipment, phone systems, service, technology, WebRTC
Posted in: Products, Services, Solutions
August 1st, 2016 by admin
Business competition in today’s economy is fierce. Your customers expect the highest level of customer care, and you and your staff need to be reachable, professional and customer focused at all times – no matter where you’re located.
If that’s your...
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Tags: customer experience, Customer satisfaction, easy-to- manage phone system, employee productivity, evaluate phone, phone considerations, phone system considerations, ShoreTel Connect ONSITE, ShoreTel ONSITE phone system, superior communications experience, tools for mobile employees
Posted in: Products, ShoreTel
July 12th, 2016 by admin
You’ve realized that your current phone system is no longer working for your growing business. So you do what any savvy business person does – you research your options. And you quickly comprehend that what you need is a phone system that will minimize...
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Tags: business tools, control, customer care, customer experience, efficiency, flexibility, phone system administration, phone system cost, ShoreTel Connect ONSITE
Posted in: Products, Solutions